Proactive Labs Limited was formed with the intention of providing bespoke technical solutions for the Travel Trade. Since our formation we have expanded our scope to include clients in the construction industry, haulage and transportation, property management, tourism and the personal grooming & beauty business. We supply market leading computer hardware and software, sourced directly from the I.T. industry’s blue chip companies.
The company owner is Brendan Daly. Brendan has been involved in the ICT sector for over 30 years, initially as a software developer for a major multinational company. Over 20 years ago Brendan founded LASR Technology, a company specialising in providing the Travel Industry with back-office solutions and full ICT support. The formation of Proactive Labs in 2002 marked the move by the company away from bespoke software development and allowed the company to focus in the area of Outsourced ICT & Helpdesk management.
In 2016 we changed our trading name to OutsourcedIT as we felt that our company name should be an obvious reflection of the services we provide. Our new logo is also encompassed with a cloud which denotes our expertise and experience in helping our customers transition to cloud services. While we now have a relatively new name, we still provide the same high levels of support that our customers have come to enjoy. If fact the only real difference is the polo shirts.
Our existing client base provides clear proof of our ability to deliver solid IT Administration to a broad range of companies in wide areas of business with diverse requirements.
While OutsourcedIT may seem to be a small company our growing customer base and our relationship with the Blue Chip Irish companies is testament to our capacity not only to manage large networks such as yours but to be a proactive force in driving your technology strategy forward.
We keep our clients at the forefront of their business by providing diverse solutions such as Voice over IP and Call Centre Management, Cloud Migrations, Remote Teleworking and Virtual Offices.
Our in-house developed Call Management System allows us to identify areas of recurring problems in complex network environments. The reporting tools in our product allow our customers to validate our resolution performance on a call by call basis.
Our Remote Support Tool allows us to solve your immediate support issues in an instant. This tool has changed how we deliver our services to you and allows you the benefit of instant response times.
The tool is fast, secure and does not require any firewall openings to work, just your permission. You will also have the security of knowing that once the support session is closed, we cannot connect to your set again until you give permission.
Although there will still be times when you need a physical body in your premises, for most day to day issues Remote Support gets us virtually there in just a few clicks of your mouse.
Kind words from some of our clients.
"Nothing but exceptional"
In the years I’ve worked with OutsourcedIT, I have enjoyed a very professional experience that I haven’t been able to duplicate with many other vendors. The outstanding service and support have been nothing but exceptional. The outsourcing agreement we have with OutsourcedIT has established itself time and time again with up to the minute resource assignment and proven knowledge and expertise. The flexibility of our agreement has allowed Club Travel to make business critical decisions in a timely fashion. I would wholeheartedly recommend OutsourcedIT to any company.
"no issue in recommending them"
In recent years we needed to review our IT services across a range of managed buildings. OutsourcedIT clearly set out their recommendations which have now being implemented. This process was seamless with no issues reported. We have no issue in recommending them.
"we feel totally safe in their hands"
OutsourcedIT have always offered a service that is efficient, speedy and value-for-money. I know I can rely on their advice and support in an often technically baffling environment. They provide us a number of IT services and we feel totally safe in their hands. I don’t think I would get a better service elsewhere.
"Our business has consistently benefited from their input "
OutsourcedIT have provided us with managed IT services for the past 3 years. Our business runs 365 days a year and we need continuous, reliable and dependable IT support. We have always found their team to be very responsive, helpful and prompt in dealing with any of our IT issues. Our business has consistently benefited from their input in managing, developing and improving our IT systems.
"no qualms in recommending"
We’ve found OutsourcedIT extremely responsive and dependable. Our business places huge demands on the reliability of our IT systems and functionality and OutsourcedIT has been able to meet these demands and add value to our business by reducing unnecessary costs and providing a safe and secure environment for our data. I have no qualms in recommending OutsourcedIT to any other business.
"in one word - brilliant."
OutsourcedIT have supplied our computers, software and email/domain names as long as I can remember. Brendan and his team are devoted and they are just there in the background. Nothing is ever an issue and they are prompt. I could not imagine Henry A. Crosbie being with any other provider as being a transport company of luddites it is vital we can have simple and clean one stop solutions. Brendan and his team make that happen with stoic efficiency and calmness. Working with OutsourcedIT I know I am sorted with any interfaces that our industry needs. In one word I would simply say they are brilliant.
"I would highly recommend"
The OutsourcedIT team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service, which have all contributed to the creation of an important and strategic market distribution platform for us.
"a strong and flexible partner "
We’ve found OutsourcedIT extremely responsive, dependable and have always offered a service that is efficient, speedy and value-for-money. Based on our experience, I would highly recommend OutsourcedIT as a strong and flexible partner for any business seeking IT assistance.
"like part of the team"
OutsourcedIT take a proactive approach to technology ensuring that our current systems work for us while keeping us abreast of where our tech should be heading. They feel like part of the team and genuinely care about our infrastructure and our business.
"they really are our IT department"
OutsourcedIT understands the pressures on owners running SME’s and it provides a helpful, responsive service for all my IT needs. As a team, they really are our IT department. They helped us streamline all the fundamental systems we have in place to run our business.
"totally professional, reliable and quick off the mark "
We would have no hesitation in recommending OutsourcedIT for any IT requirements needed. They have been looking after our company for the past 7 years and I have always found them to be totally professional, reliable and quick off the mark when we have had problems.
Please tell us about your requirements and we will let you know what we can do to help you.