Todays Law of Computing




Company Profile


The Concept

Proactive Labs Limited was formed with the intention of providing bespoke technical solutions for the Travel Trade. Since our formation we have expanded our scope to include clients in the construction industry, haulage and transportation, property management, tourism and the personal grooming & beauty business. We supply market leading computer hardware and software, sourced directly from the I.T. industry’s blue chip companies.

The Services

  • Complete outsourcing of all your IT requirements with agreed SLA levels.
  • Complete Project management of Cloud Migrations
  • Supply all your hardware and software needs
  • Hosted / Virtual PABX Solutions
  • Single Helpdesk for all IT elements regardless of the ultimate provider
  • Centrally Managed Antivirus solutions
  • Configuration of mobile devices to the Corporate Network
  • Cloud or hardware based web Filtering
  • email Antivirus and AntiSpam filtering
  • Our Founder

    The company owner is Brendan Daly. Brendan has been involved in the ICT sector for over 30 years, initially as a software developer for a major multinational company. Over 20 years ago Brendan founded LASR Technology, a company specialising in providing the Travel Industry with back-office solutions and full ICT support. The formation of Proactive Labs in 2002 marked the move by the company away from bespoke software development and allowed the company to focus in the area of Outsourced ICT & Helpdesk management.

    Whats in a name?

    In 2016 we changed our trading name to OutsourcedIT as we felt that our company name should be an obvious reflection of the services we provide. Our new logo is also encompassed with a cloud which denotes our expertise and experience in helping our customers transition to cloud services. While we now have a relatively new name, we still provide the same high levels of support that our customers have come to enjoy. If fact the only real difference is the polo shirts.

    General Technology


    • Printers
      Outsourced IT are proud to be a supplier of the complete range of HP printers. From the entry level Deskjet range of inkjet printer, through a range of monochrome laser printers up to the excellent Colour Laser printers we can provide a solution to all your document production requirements. For clients who require multi-part document printing we install printers from leading impact printer manufacturers including OKI and Epson.
    • U P S
      Costly downtime and unavailability of systems can be avoided by utilising a UPS to protect your systems from power spikes and surges as well as providing some uptime during power cuts.
    • Software Products
      We supply, install and configure the full range of Microsoft operating systems from Windows 98 to Windows 2003 server. Our range of software products include Microsofts office collection, Adobe, AVG Cloudcare, email servers MDeamon and Microsoft. We are also authorized resellers of market leading hardware firewall solutions.
    • Servers & Workstations
      We can supply PCs to serve all your enterprise requirements from entry level desktops to top of the range multimedia power workstations. We can also provide the industry ’s best in SATA and SAS based servers such as HP Proliant Tower and Racks servers.
      As your data is a critical component of your business we are acutely aware of the need for reliable and dependable backup solutions. We supply backup units from HP complemented by archiving software sourced from Computer Associates and Cloud backup solutions.
    • Hardware Maintenance
      All new hardware sold by OutsourcedIT comes complete with a 1-year onsite warranty. As part of our total package, OutsourcedIT tailor complete hardware service agreements to cover existing hardware and equipment where manufacturers warranty has expired.
    • Data Cabinets & Cabling
      Our cabling team are all registered RECI electrical contractors. All work is guaranteed by OutsourcedIT to cat5E/cat6 specifications. We supply static-free secure cabinets to house your mission critical servers.
    • Reclaim your Desk
      The days of organising your workspace around a Desk hogging monitor are over. OutsourcedIT can supply a range of flat panel monitors and adjustable monitor arms stands. With a very small desk footprint your can have one, two or three monitors that not only give you back your desk space but also help to reduce eyestrain.
    • Networking Equipment
      From 10gb copper switches to 1GB unmanaged switches, with wireless included, we can provide the components that will create a network backbone capable of transporting your data, quickly and efficiently, from your servers, regardless of their physical location on the WAN, to the desktop.
    • Software Support
      Our software help desk not only provides support on all the popular range of office productivity packages such as Microsoft Office, email and antivirus, but also extends to Unix/VMS terminal emulation software and other unusual packages. If fact, we consider cross platform network connectivity to be one of our specialities.
    Why OutsourcedIT?

    Our existing client base provides clear proof of our ability to deliver solid IT Administration to a broad range of companies in wide areas of business with diverse requirements.

    While OutsourcedIT may seem to be a small company our growing customer base and our relationship with the Blue Chip Irish companies is testament to our capacity not only to manage large networks such as yours but to be a proactive force in driving your technology strategy forward.

    We keep our clients at the forefront of their business by providing diverse solutions such as Voice over IP and Call Centre Management, Cloud Migrations, Remote Teleworking and Virtual Offices.

    Our in-house developed Call Management System allows us to identify areas of recurring problems in complex network environments. The reporting tools in our product allow our customers to validate our resolution performance on a call by call basis.

    • We have a proven track record deploying and providing support to Irish business
    • We have the ability to understand and at the same time learn your business and your technology needs quickly
    • Our friendly and highly knowledgeable technical team have, cumulatively, almost 40 years’ experience providing back/mid office, network, internet, development, security, data surveillance, support and solutions
    • From 1 or 1,000 users, we will provide you with a premium service, for a realistic cost, based on professionalism and mutual respect.
    • If you require us to assist with 3rd party applications that are not managed within your SLA (e.g. payroll or accounts software), our accounts staff will inform you of the cost prior to us completing the work. Our client authorised quotation procedure is transparent and is completely bound to our accounts system.
    • We deal on a technical level with all of your 3rd party service providers (e.g. Sage Accounts), on your behalf.
    • Some of Irelands biggest company’s trust us to manage and service their solutions on their behalf
    • We are fully insured as a specialist ICT services company including full insurance for on-site and public liability
    • If you purchase equipment from us, any warranty will be managed by us on your behalf during the period

    Remote Support


    Our Remote Support Tool allows us to solve your immediate support issues in an instant. This tool has changed how we deliver our services to you and allows you the benefit of instant response times.

    The tool is fast, secure and does not require any firewall openings to work, just your permission. You will also have the security of knowing that once the support session is closed, we cannot connect to your set again until you give permission.

    Although there will still be times when you need a physical body in your premises, for most day to day issues Remote Support gets us virtually there in just a few clicks of your mouse.

    Remote Access and Support over the Internet with TeamViewer

    Testimonials


    Kind words from some of our clients.

    Contact Us


    Please tell us about your requirements and we will let you know what we can do to help you.